Help & Support

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Questions about billing, credits, refunds, or your generated ads? Reach out and we'll get back to you as soon as we can.

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Support email

Include your account email and a short description of the issue.

Typical response time

Within 48 hours (Pro) · Priority within 12 hours (Agency)

Failed or stuck video generations: If a generation fails or runs longer than 20 minutes without completing, SeedCredits are refunded automatically to your balance.
Subscription refunds: You can cancel anytime from Dashboard → Manage billing (Stripe portal). We do not offer partial-month refunds on subscription fees already charged. Your access continues until the end of the paid period.
Credit pack (top-up) refunds: One-time credit packs are non-refundable once credits have been used. If you purchased a pack by mistake and have not used any of those credits, email admin@seedads.net within 14 days with your receipt.
Duplicate or incorrect charges: Contact us within 7 days at admin@seedads.net with the charge date and amount. We will investigate and issue a refund when appropriate.

Manage your subscription: Signed-in users can open Dashboard and use Manage billing to update payment method, switch plans, or cancel via Stripe.
Buy extra credits: Visit Pricing and choose the credit pack ($19 / 1,200 credits). Top-up credits never expire and are used after your monthly subscription pool.
Monthly credits reset: Subscription SeedCredits reset each billing cycle and do not roll over. Top-up credits are separate and do not expire.

Can't sign in or verify email: Try signing in with the same method you used to register (Google or email). If verification email is missing, check spam or request a new link from the sign-in page.
Video quality or brand name issues: Use clear product images and pick the ad language in the create flow. For pronunciation or on-screen text issues, note the product URL and language when you email support.
Privacy & data deletion: See our Privacy Policy. To request account or data deletion, email admin@seedads.net from your registered address.